Collaborative Care - Billing Insights Logic

When accessing Billing Insights within your institute, there are a few factors to keep in mind that might ease confusion around this platform tool.


Billing Algorithm:


Recalculated Billing Codes

If you view the billing codes and they seem to be incorrect, it will automatically recalculate every night so the inconsistencies will be resolved the following morning. Therefore, there may be instances where billing codes are not fully aligned midday but, by the next morning, it will be corrected.


Capping Added Billing Codes

With the new update to our platform, users can now adjust the Billing Algorithm on the "Configurations" page. This feature enables users to place a cap on added billing codes, allowing users to bill as many codes as desirable and gain accurate reimbursement for their services.


Counting Minutes:

If you notice a discrepancy between time logged and time dedicated to a task, please keep in mind several factors prior to contacting Mirah Support:

  • The Mirah platform is strict on billing rules in order to prevent issues in auditing. Therefore, if two tasks are completed simultaneously, only one will be counted. To see more information regarding this policy, please read this article.
  • Look through the "Time Entry Log" and "Task Bulk Data Exports" to find if there was overlapping time. Once identified, you can adjust the date and time to get credited for the work.


Requirements for Codes

In order to meet the requirements for most billing codes, an assessment needs to be completed. However, the G codes will not require assessment completion. To identify whether an assessment will bring appropriate codes, you can use the little icons in the "Required Steps" column.

There are two primary icons to look out for:

  1. The clock insinuates how many minutes necessary to reach the next code.

  2. The clipboard implies that an assessment is necessary to reach billing codes.