Collaborative Care - Troubleshooting Guide - Managing Time Entry Logs (TELs)

In some cases, it may appear that minutes logged on a task for an enrolled patient are not all being counted.

Important Definition: TEL means a Time Entry Log with is an object that stores time spent on a particular task and includes information such as start time, end time, name, and description.

The reason for this is that the Mirah platform is strict about overlapping minutes both for patients and for providers across the platform. We want to ensure minutes are not double counted, and justifiable, especially if your billing is audited.

Tasks are composed of time entry logs (TELs), which record the individual segments of minutes performed on a given task. These TELs must occur after a consent date, and before the discharge date to be billable. TELs can occur before the enrollment date and still be billable.

If time is not counted because of the above rules, you can:

  • Move the consent date to before the task creation date (see below for further guidance).
  • Move the TELs to after the consent date (see below for instructions).

In addition, the Mirah platform will not count minutes where the time overlaps if either of the following is true:

  • They are on the same task, regardless of the provider who recorded the time
  • They are recorded by the same provider, regardless of the task on which they were performed

When TELs overlap, the TEL with the earliest starting date gets credit for the overlapped minutes. Any non-overlapping time on either TEL will still be counted.


Mirah recommends to use the task timer and logging tasks in real time to prevent issues with overlapping TELs.

In order to correct overlapping minutes, you have to manually change the times of the TELs to not overlap. You can experiment by adjusting the time until the minutes count.


How to Move the Consent Date

  1. Locate the patient's Detail page via the Dashboard or Patient Tab.

  1. Scroll to the "Patient Info" panel on the left-hand side of the screen.

  1. Select the "Edit" button to the right of the "Consent Date".

  1. Input the correct date; press "Update Consent Date" to confirm this action.


How to Adjust TELs

  1. Locate the patient's Detail page via the Dashboard or Patient Tab.

  1. Scroll to the "Tasks" Panel and locate the task you would like to adjust.

  1. Click on the magnifying glass to see the Details of the specified task.

  1. Select the "Edit" button at the bottom of the screen.

  1. Locate the date associated with this specific task.

  1. Adjust the date and time as necessary by clicking the calendar icon on the right. Press "Save".


If you still have questions about minutes not counting, please send an email to support@mirah.com with a link to the patient you are referring to.