Collaborative Care - User Management in Mirah

User Management permissions for the CoCM product must be enabled by Mirah (with approval of the organization leadership).

To create any user, some kind of contact information is required (email is best). It’s not marked as a required field, but you won’t be able to save without it.

Staff role drop down:

All Staff roles except Care Manager will show up in the primary care provider drop down on the enrollment Consent Collection page. This is the list of primary care providers who will be available for Care Managers when they enroll patients in Mirah.  

Access Frequency:

Care Managers should have Access Frequency set to “Frequent”.  Upon user creation, the user will receive a “Welcome to Mirah” email, prompting them to set up a password and log onto the Mirah platform. Additionally, users set to “frequent” access, will be automatically locked out of the platform after 60 days of inactivity (which helps to ensure the safety of your patient data in the platform). 

Primary Care Providers should have Access Frequency set to “Rare”.  When new PCP users are created, they will NOT receive a welcome email, as they are not likely to be using the platform directly.  PCP users with rare frequency will NOT be locked after 60 days of inactivity.  Please note that all patient enrollments in Mirah must be tied to an Active PCP user. 

Security Roles:

All CoCM users need the Collaborate Care Manager role in order to do any collaborative care tasks.

Note: Once Mirah has enabled user management privileges for an individual user, any subsequent change to any of the fields/settings within that user’s profile will overwrite this permission (and  prevent that user from managing user permissions). Should this happen, please submit a ticket to support@mirah.com.