Issue Logging in - Troubleshooting Guide

Overview

You need two pieces of information to log into Mirah:

  1. The Client uses their birthday
  2. The Caregiver uses
    1. Their e-mail address if they are logging in at home
    2. The child's birthday if they are logging in through a device during session

Common reasons families might have trouble logging into the system are:

  • They are entering their date of birth wrong, or their date of birth is entered into the system incorrectly
  • The e-mail address they are entering does not match the e-mail address in Mirah

Troubleshooting Steps

View Failed Logins

Quickest way to verify a login is navigate to the Failed Logins page

  1. Click institute name and the option Failed Logins

  1. Here you will see a list of patients with the information they input, the values saved in Mirah that the system expects and some identifying information.

Time: how long ago the failed login occurred

Input Last Name: usually not used

Input Birthdate: patient DOB. Options include:

  • Invalid Date
    • if date input with invalid format
  • Incorrect date above expected: [correct date]
    • if incorrect DOB was input

Input SNN: usually not used

Session: date and time of patient session associated with. Links to session page


If any of this information needs to be changed, here is how:

  1. Go to the patient's page in Mirah and select "Edit Demographics".

  2. On the page that opens, scroll down to check the client's date of birth and edit it if necessary. If an edit is made, hit Submit when complete. 

  3. To check the caregiver's email address. go to the Client's page and select Edit Related People. 

  4. You will see a screen that shows each related person in Mirah system. Click Edit to go to the caregiver's information. 

  5. Check and update the caregiver's email address if necessary. Hit Submit if you make any changes. 


Once the information has been submitted, it will be saved to your profile and the updated credentials can be used to log into Mirah.